请登录 0 购物车
首页 图书 电子图书 期刊 参考文献及会议录 作者,编辑,审稿 A-Z 产品目录
Flexible Automation and Intelligent Manufacturing, 1997:
Proceedings of the Seventh International FAIM Conference

ISBN 打印: 978-1-56700-089-4

ISBN 在线: 978-1-56700-442-7

QUALITY FUNCTION DEPLOYMENT - IMPROVING INFORMATION TECHNOLOGY SERVICE WITHIN MANUFACTURING

Abstract

The objective of this case study is to provide proof that QFD can furnish significantly different results from more traditional improvement techniques. Using techniques such as collecting the voice of the customer, affinity diagrams, Kano questionnaires, importance questionnaires and the house of quality, the authors have undertaken a project with employees within a manufacturing plant.

In this paper, the case study is described in detail, discussing data collection methods. The authors then discuss a correlation of the data, concluding that there is a significant difference between customer ranking and establishing priorities using Quality Function Deployment
首页 Begell Digital Portal Begell数据库 期刊 图书 电子图书 参考文献及会议录 作者,编辑,审稿 A-Z 产品目录 订购及政策 关于BegellHouse 联系我们 Language English 中文 Русский 日本語 Português Deutsch Français Español