In Telecommunication Service Company, the reliability of telecommunication network components are very important, as they will affect the customer service. Thus they have to be maintained carefully from any problems. In order to prevent these problems, it necessary to make a well-scheduled maintenance.
The research attempted to use Kanban in maintenance scheduling in Telecommunication Service Company. For the meantime, Kanban is frequently used in production and inventory control in manufacturing, but in this research, the researcher tried to use for Service Company especially to decrease and minimize problems and failures emerged in maintenance problem in telecommunication network. A to be more specific purposes, this research tried to analyze how Kanban could solve maintenance problem, which could not handled quickly and to decrease the number of tasks list in problem handling process caused by the lack of well scheduling.
Through this kind of approach, the research showed that the time used to handle the problems decreased and as the consequence the number of unsolved problems relatively decreased also.