This paper describes industrial research in which the implementation of a computerised maintenance management system (CMMS) was used as an effective tool that supports decision making with the objective of achieving World Class Manufacturing (WCM) status.
Breakdown trends and performance levels were analysed in a continuous improvement environment. Critical performance measures were then identified and these became the driving force for specific benchmarking metrics and improvement techniques which enabled approaches to eliminate breakdown losses to be formulated.
Data collected was analysed using a multiple criteria decision making (MCDM) methodology and the MCDM technique was implemented into the software in order to add value to the data. This gave increased support to decision making and enabled appropriate maintenance strategies to be implemented.